Crystal Cruises’ luxury liner was turned away from the shipyard in Aruba due to its “unsustainable” cost. It’s a disaster for both parties involved, as Crystal will have to cancel future cruises and wait months before they can resume their journey while the ships are being repaired.
The Crystal Serenity was turned away from Aruba after the ship’s crew members were accused of smuggling drugs. The cruise line says that the allegations are false, but it is unclear if they will ever return to Aruba again. Read more in detail here: crystal cruises.
The Crystal Serenity of Crystal Cruises has been turned away from Aruba, where it was set to dock on Jan. 29, and will instead complete its abortive World Cruise on Jan. 31 in Bimini, Bahamas.
On Jan. 30, the cruise’s guests were supposed to disembark in Aruba.
“Despite the fact that the Crystal Serenity was cleared to arrive in Aruba today with all services paid for in advance and there are no reasonable risks or claims made against the vessel,” according to a Jan. 29 letter sent to passengers onboard, “local officials informed us on Friday at 4:30 p.m. that the ship will not be permitted to dock in Aruba as scheduled.” “Since learning of this tragic news, we’ve spent hours talking with Aruba authorities in the hopes of reaching a favorable conclusion — even our humanitarian appeals falling on deaf ears – but to no effect.”
Luxury travel agent Steven E. Shulem, the nomadic owner of Strictly Vacations in Santa Barbara, Calif., was aboard to accompany a party for Signature Travel Network when he received the letter. On Jan. 17, he boarded the Crystal Serenity for a 116-day Grand Voyage that was canceled on the third day owing to Crystal’s parent company’s financial troubles. In this account, Shulem previously described what occurred aboard the ship.
Steven E. Shulem, a travel agent, is shown working on a Crystal World Cruise in 2020. (Steven E. Shulem contributed this photo.)
After a fuel supplier in Florida got an arrest warrant, the line’s second ocean ship, Crystal Symphony, missed its last planned port of call in Miami on Jan. 22 and proceeded for Bimini instead. “All of our efforts is now concentrated on taking care of people aboard and returning home,” Crystal replied when approached for comment.
Crystal has discontinued ocean and adventure voyages until April 29, 2022, and river cruises until May 2022, as of Jan. 19. The Crystal Symphony’s latest cruise was supposed to finish on Jan. 22 in Miami, but the ship is still docked in Bimini due to an arrest order issued by a fuel provider. Passengers were transported to Fort Lauderdale via ferry.
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Meanwhile, many Crystal Serenity guests intended to depart in Aruba and join the Mariner of the Seas, a Regent Seven Seas Cruises ship. Mariner of the Seas has already discontinued its 120-day World Cruise in favor of predominantly Caribbean cruises.
Shulem said he’s waiting to hear whether Regent can arrange for the Serenity guests to be picked up in Bimini instead.
The firm would arrange overnight lodgings in Fort Lauderdale, according to the passenger letter, which was signed by “the whole Crystal staff both aboard and onshore.” Passengers who had booked flights with Crystal said they would be rebooked, and others may arrange flights from Fort Lauderdale or Miami.
“Our aviation department will help you with your plans if you are unable to rebook your flight,” the letter said. “All alteration expenses will be covered by Crystal.” Of course, we will continue to deliver our hallmark onboard six-star service and excellent facilities, as well as a fresh activity program. There just aren’t enough words to convey our heartfelt remorse and sadness.”
The “crystal serenity amenities” is a cruise ship that was turned away from Aruba because of the hurricane. The passengers were given vouchers for free airfare and hotel stays.
Frequently Asked Questions
Where is Crystal Serenity now?
A: Crystal Serenity was docked at the port of New York City and is now on her way to Europe.
Has Crystal Serenity been refurbished?
A: No, Crystal Serenity has not been refurbished.
How many guests does Crystal Serenity have?
A: The Crystal Serenity has up to 2,800 guests.
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