United Airlines has been in the news for all the wrong reasons lately, from their bungled handling of a passenger that was forcibly removed to a recent announcement about implementing self-service check-in kiosks. It’s easy to see why someone would be frustrated with this airline and United is under pressure to change its public image before it loses customers entirely. In light of these events, some people are wondering if there might be too much information out there on travel delays at airports.
United Airlines has been getting a lot of heat for their lack of communication. They have recently been criticized on social media for not informing the public about delays and cancellations that they have made. Read more in detail here: united airlines information.
Greetings, United Airlines! There’s Such A Thing As Too Much Delay Information
on February 25, 2022 by Gary Leff
Delays are one of the most frustrating things for airline travelers, not just because they may not reach where they’re going as soon as they’d like, or because they may miss a connection along the way, but also because they’re usually kept in the dark about what’s going on. They don’t know when they’ll be able to go, and they often believe they’re being lied to.
And they are occasionally deceived! Years ago, United Airlines would tell passengers that a delay was due to weather, but the United Cargo website would reveal a different (true) cause, requiring the company to give further help to customers, such as a hotel room if they were stranded overnight.
In recent years, United has done a much better job of keeping consumers informed. They’ve progressed to more extensive, plain-language descriptions of unusual surgeries. Instead than just stating that a delay is due to “weather” when the consumer looks around and sees nothing but blue sky, they may state that the aircraft was flying from a particular city where weather was a factor.
Even still, there is such a thing as United offering consumers too much delay information. The wonderful Josh Barro, whose new Substack I like, informs me that the gate agent reported a delay before this morning’s United Airlines flight 42 from Newark to Maui.
Because we’re waiting for first-class pillows and blankets, and we won’t be able to board until they arrive.
War of the classes! Start a revolution! Christopher Elliott should enjoy this spoof moment.
Taking a little pause is a totally appropriate operational option in this situation.
- It’s a long enough trip for consumers who paid for the merchandise to notice the cushions and blankets.
- The little delay should not have a significant impact on the total flight time.
- Because there would be so few forward connections, no one will be able to connect incorrectly.
The gate agent could simply explain that the minor delay is due to “a catering problem.” Especially because the delay became longer and the gate agent arrived almost half an hour later to say, “We’re just waiting for a few more things for the first class cabin.”
Before stuffing everyone into a Boeing 767-300 for 11 hours and 16 minutes, I’m not sure it’s a good idea to inform a planeload of passengers who won’t receive pillows and blankets that they’re being delayed so that other people can have them.
More From the Wing’s Perspective
United Airlines has a lot to answer for. In recent news, United Airlines delayed a flight and the passengers were not compensated. The airline had to apologize for their actions. Reference: united airlines inconvenience compensation.
Frequently Asked Questions
Does United Airlines compensate for delayed flights?
How many hours delay before compensation United Airlines?
Can you sue airline for delay?
A: It is unlikely that I would be able to sue an airline for a delay. As the company has no responsibility to pay me, and my rights are limited in this case because of it being out of their control.
- united airlines messaging
- united airlines press release
- united airlines schedule change policy
- united airlines terms and conditions
- united airlines timetable pdf