For travel professionals, the best way to grow their business is by providing a unique and valuable service. Learn how these executives have managed that with great success!
The “future of travel industry post covid” is a blog post that discusses the future of the travel industry. It includes tips and advice for travel advisors.
These days, the travel scene is constantly evolving.
It may be very unexpected, posing difficulties for travel consultants.
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While advisers are constantly available to their customers, the job is far from simple, particularly in today’s world.
We asked a number of leading travel industry experts for their best advise for travel advisors starting in 2022.
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ALG Vacations Corporation’s Senior Vice President and General Manager, Scott Wiseman, said:
“There are a lot of helpful hints.” If I had to narrow it down, I’d say it’s a mix of now is the time for them to put a price on their knowledge, they shouldn’t be scared to charge for their services, and they should start small, such as by charging a cancellation fee.”
“So they could tell the customer, ‘I did all of this work, and even if you canceled for any reason, you could get your money back from the cancel for any reason insurance, I still need to be rewarded for my labor and my efforts.’ I believe it is past time to put a cash figure on it and to really monetize what they are doing, and now is the ideal moment to do it. So that’s my main piece of advise. Make extra money for yourself by doing all the things you can for your customer.”
USTOA President and CEO Terry Dale said:
“I’d remind [advisors] of the ancient saying that patience is a virtue,” says the author. Many travel consultants have told me how many times they’ve had to rebook and rebook an experience due to the pandemic, and my heart goes out to them since it must be difficult, but exhale and be patient. We’ll make it through.”
CIE Tours International CEO Elizabeth Crabill said:
“Keep some backup plans in mind, even if they’re templated for your customers, in addition to merely having flexibility and patience.” But if you’re selling this to a customer, have something in mind for them to move to if anything goes wrong, whether it’s a new location, switching from a river cruise to a land cruise, or whatever it is.”
Madhvi Buch, Senior Vice President of The Travel Corporation USA, said she would recommend patience, as well as technology and client education, and advised agents to get “familiar with the technology that is presently available.” All of the available technologies might save the travel adviser community a significant amount of time. It is in the mutual interest of both the USTOA member and the travel adviser to instill in the consumers the need to learn as much as possible as early as feasible.”
Advisors, according to Collette’s Executive Vice President Jeff Roy, “should be marketing the value that they bring, and they should distinguish themselves on service.”
“Between booking and departure, there are a lot of adjustments… We’ve been sending out a lot of material, from pre-travel preparations through tour needs to re-entry requirements… If they could remove any of that pressure from their consumers and distinguish their service, they could certainly charge a higher price for the bundle since that’s what people are seeking for right now.”
Holland America Group Executive Vice President Charlie Ball said:
“If your consumers have the option to fill out any pre-trip information thoroughly and correctly, they [should] take the time and effort to do so, as well as carefully review their itineraries.” Find partners that will not leave the consumer stuck for any travel agency picking holidays. We’re still in an era when bad things happen to good people for no apparent reason, and various corporations have varied protocols for sending their visitors home. Select individuals who will support you as an agent.”
AIC Hotel Group Director of Field Sales Carilis Felipe said:
“Engage with consumers on social media, particularly Instagram and TikTok, is my #1 piece of advise for travel consultants. In 2022, experiences will be king, and there will be lots of opportunity to upsell them to customers, especially for weddings. In 2022, there will be 2.5 million marriages in the United States, and the most common request from couples to wedding planners is that their wedding be unique. Assist them in standing out.”
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The “impact of covid-19 on travel agency pdf” is an article that provides advice for travel advisors. The article includes tips and advice from industry executives.
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